Shipping Policy

We strive to ship all of our products as discreetly as possible In plain packaging or standard shipping packaging. Please note that ‘Cloud 9 Smokeshop and Disc Golf’ will appear on customer’s credit card statement. Individual item description will not appear on the receipt.

Cloud 9 Smokeshop reserves the right to add a signature requirement to any order at our discretion for security reasons. This is to prevent fraud and underage orders.

We cannot guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances.

We will use the lowest cost shipping available to us unless customer expressly requests that the shipping be expedited.

We do not offer international sales at this time.

Shipping Times and Shipping Speed

To avoid delays, we offer in-store pickup options dependent on our retail store hours.

The shipping time does not include the processing time for orders. If placed before 10am, the majority of orders are shipped same day. However, unforeseeable delays may occasionally occur, and processing times can take up to several days. In rare cases of holiday or special sales, processing times can be between 2-3 days. Orders are shipped Monday-Friday not including U.S. Holidays and other instances in which shipping services are closed. Shipping times do not guarantee package arrival date.

All of our packages are shipped via UPS or USPS. We offer a variety of shipping speeds through these carriers. Tracking labels are sent out via email once the package is picked up by the shipping carrier. You will not receive a tracking number email until your package has been processed, packaged, and labeled for pick up by the postal service. You can track the status of your order using the provided tracking number in your confirmation email.

Items Broken in Shipping

ALL packages that are broken in shipping will be replaced with the same piece or an equivalent piece that has been agreed upon between Cloud 9 Smokeshop and the customer. Broken packages must be photographed and documented before a return package will be sent out. Cloud 9 Smokeshop must be informed of the break within two days of the customer receiving the package.

Please note: For all packages damaged or broken in shipping, we will remedy this issue as soon as we possibly can.

Need to report a broken item?

SEE OUR RETURNS POLICY

Do You Accept Returns?

IMPORTANT: WE CAN ONLY ACCEPT ITEMS THAT ARE COMPLETELY UNUSED. IF AN ITEM HAS BEEN USED, WE WILL NOT ACCEPT A RETURN. NO EXCEPTIONS.

If for some reason you have received your product, and no longer want to keep it, please send an email to cloud9discgolf@gmail.com before sending out your return so that our team can be prepared to process your return.

Make sure to include with your return:

Your name and address

Your order number (this is crucial)

The item (unused)

Sales receipt copy

If we do not receive an the above information with the package, we may be unable to determine who the product is from, and will be unable to issue you store credit.

For orders that the customer chooses to return, we are only able to offer a refund for the returned piece. Customers must pay shipping and handling.

Need to return an item?

SEE OUR RETURNS POLICY