Returns and Refunds Policy

If your item arrived damaged or you suspect that it may be defective, please do not return the item. Contact us immediately and we will be happy to personally assist you.

We accept returns on all unused products, as well as electronics within their original, unopened packaging, up to 15 days after the order has been placed. If the product has been used, even just once, we cannot accept the return.*

How to request product return, replacement, or store credit:

Please note, only orders placed within the last 15 days will be eligible to be returned.

1. Review the details of your return for accuracy and submit your return request to cloud9discgolf@gmail.com. You will receive an email shortly with instructions on the return procedure.

2. Immediately package up your item for return and send it to us without delay to the following address:
Cloud 9 Smokeshop
8402 Fairview Road, Suite 102
Mint Hill, NC 28227

3. Refunds will be issued once the return has been received by us. Refunds can only be issued to the card used at the time of purchase.

*If a returned item is deemed used upon inspection, it is immediately destroyed. The used item cannot be replaced, a refund cannot be issued, and we will take action to prevent any future orders from that customer account.